Effective Date: 10th October 2024

At chick.ke, we take pride in offering high-quality jewellery. Please read our Refund and Exchange Policy carefully before making a purchase. By purchasing from our website, you agree to the terms outlined below.

1. No Refunds or Exchanges
Due to the nature of our products and for hygiene reasons, all sales made on chick.ke are final. We do not accept returns, refunds, or exchanges once an item has been purchased.

2. Exceptions to the Policy
While our general policy is that we do not accept returns or exchanges, we will consider exceptions under the following circumstances:

Defective or Damaged Products: If the product you receive is damaged or defective due to manufacturing or shipping issues, please contact us within 48 hours of receiving the item. We will require proof of the damage (such as photos) and reserve the right to offer a replacement or refund at our discretion.

Incorrect Item Received: If you received an item different from what you ordered, contact us within 48 hours of receiving the product. We will arrange for the correct item to be sent to you.

3. Special Occasions
In certain special situations, we may offer refunds or exchanges at our sole discretion. These cases are rare and will be evaluated individually. Please contact us via email with details about your request, and we will review the situation and get back to you.

4. How to Request a Refund or Exchange
For eligible returns (e.g., damaged or incorrect items), follow these steps:

Email us at chicdesignskenya@gmail.com or Contact Us at +254-753-144401 within 48 hours of receiving your order, including your order number and a description of the issue.
Attach clear photos of the item showing the damage or incorrect product.
We will review your request and provide further instructions.

5. Conditions for Returns/Exchanges (if eligible)
If your return or exchange is accepted:

The product must be unused, in its original packaging, and in the same condition as when you received it.
Shipping fees for returns/exchanges will be covered by us only if the product is defective, damaged, or incorrect.

6. Non-Eligible Items
The following items are not eligible for returns or exchanges under any circumstances:

Products purchased during sales or promotions.
Items that have been used, worn, or altered in any way after delivery.

7. Shipping and Handling Fees
Shipping and handling fees are non-refundable, except in the case of defective or incorrect items sent by us.

8. Contact Us
If you have any questions regarding this policy or need further assistance, please contact us at:
Email: chicdesignskenya@gmail.com
Phone: +254-753-144401


Note : We reserve the right to update or modify this policy at any time without prior notice.